• Sometimes your student issued Chromebook device does not function properly. Below are some quick tips you can try before contacting your teacher for help. All issues or questions with your Chromebook should be sent to your teacher. The teacher will then reach out to the technology department if they cannot resolve your technical issue. Once they hear back from the technology department they will give you instructions o what to try or when you can bring your device to the school to have it looked at or swapped out.  

     

    Frequently Asked Questions:

     

    I can't log into my Chromebook? Your usernames are always lastNamefirstname@shsdrollers.org  the only reason it would not be your full last name is that the username cannot be longer than 20 characters so if your name is really long you need to stop at the 20th character, not including the @shsdrollers.org. for example, if your username was JohnathanMcmillenMcgee@shsdrollers.org you would cut it off at JohnathanMcMillenMcg@shsdrollers.org. notice that the last two letters ee are not included. If you know your username is correct but you think you forgot your password please contact your teacher. Your teacher will reach out to the technology department and get your password reset and then contact you back with the new password.

     

    My Chromebook won't turn on? Try making sure the power adapter is plugged into the wall outlet securely and that the power cord from the wall outlet into the power adapter is tightly secured. Check the power adapter end that pulls into the Chromebook is securely placed in the Chromebook Charging Port. If all of these items are plugged in appropriately the Chromebook should turn on when you press the power button. If you are still not able to get the Chromebook to turn on please reach out to your teacher so they can contact the computer technology department to arrange to look at your Chromebook for you.

    - Sometimes if the Chromebook has been charging and still won't turn on you can try resetting he Power Manager by pressing and holding the reset button( 4th key in from the top left row of keys) and the power button. then let them go. If you are still not able to get the Chromebook to turn on please reach out to your teacher so they can contact the computer technology department to arrange to look at your Chromebook for you.

     

    My Chromebook battery won't hold a charge?  Try making sure the power adapter is plugged into the wall outlet securely and that the power cord from the wall outlet into the power adapter is tightly secured. Check the power adapter end that pulls into the Chromebook is securely placed in the Chromebook Charging Port. Wait for about 4 hours and make sure the battery icon on the Chromebook screen indicated the battery is full. Batteries should last about 4-6 hours of continuous use. If your battery dies quickly (within an hour) after fully charging it please reach out to your teacher so they can contact the computer technology department to arrange to look at your Chromebook for you.

     

    My Chromebook screen is cracked? You are responsible for any physical damage to your device. You need to reach out to your teacher so they can contact the technology department to schedule a repair or loaner swap out of your device. You will be billed for any repair costs and or the cost to replace the entire device if it cannot be repaired.

     

    My Chromebook Case is Cracked?  You are responsible for any physical damage to your device. You need to reach out to your teacher so they can contact the technology department to schedule a repair or loaner swap out of your device. You will be billed for any repair costs and or the cost to replace the entire device if it cannot be repaired.

     

    My Keyboard is missing keys? You are responsible for any physical damage to your device. You need to reach out to your teacher so they can contact the technology department to schedule a repair or loaner swap out of your device. You will be billed for any repair costs and or the cost to replace the entire device if it cannot be repaired.

     

    My Hinges are broken or loose. The hinges can become loose if the Chromebook is used hard or mistreated. Some hinges can even break from carelessness. You are responsible for any physical damage to your device. You need to reach out to your teacher so they can contact the technology department to schedule a repair or loaner swap out of your device. You will be billed for any repair costs and or the cost to replace the entire device if it cannot be repaired.

     

    My Chromebook Keyboard is in another language? Sometimes the keyboard language option is clicked by accident. To change your keyboard back to your preferred language go to the bottom right corner of the screen and click on the two Capitol letters indicating the language of the keyboard. then click on the dropdown list under the keyboard symbol and choose the preferred language. 

     

    My Chromebook is displaying a Content Keeper Message? Make sure you are logged into your Chrome Browser with your shsdrollers.org account and not any other personal Gmail accounts. 

     

    My Chromebook will not let me use certain sites that I should be able to use? You might need to try clearing your cache. Follow these directions to clear the cache. 

     

    1. Try closing all open apps and browser windows then open just the app that was causing issues.

     

    2. Try clearing the Cache and cookies in Google Chrome by watching this video https://youtu.be/Ik46yhkd6Tk or following these written directions:

    a. On your computer, open Chrome.

    b. At the top right, click More.

    c. Click More tools. Clear browsing data.

    d. At the top, choose a time range. To delete everything, select All time.

    e. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

    f. Click Clear data.

     

    3. Log out of the Chromebook by clicking on the time in the bottom right corner of the screen. Then click on sign out. Then click on shutdown. Then press the power button and turn the Chromebook back on. Log back in and try the app again. 4. Email the teacher or technology department computerhelp@shsd.k12.pa.us describing the issue and the technology department will respond and help.

     

    My Chromebook keys are not working or some special symbols like the ! exclamation point or @ at symbol are not working: Video

    This is most likey cause by the keybaord layout being set to a language other than English.

    1. Go to the bottom right corner of the screen.

    2. Click on the keybaolrd option

    3. Make sure it is set to US 

Last Modified on December 18, 2020